ck444g Privacy Policy —
Your Data, Our Responsibility

1Introduction and Scope

ck444g ("we", "our") operates an online betting and casino platform for users in Bangladesh. This privacy policy explains what information we collect about you when you visit our website ck444g.cam, open an account, place bets, or play games, and how we use that information.

By using this platform, you are considered to have accepted the terms described in this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

This policy should be read together with our terms and conditions. In the event of any conflict, the legal text will take precedence.

2What Information We Collect

We collect various types of information to provide services on the ck444g platform. These are described in detail below:

2.1 Information You Provide

Information you provide during registration and account management includes:

• Full name, date of birth, and gender
• Email address and mobile number
• Current and permanent address
• National ID or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay — account number only, no PIN or password)
• Security questions and answers, and account preferences

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Login time and session duration
• Game play history and betting logs
• Deposit and withdrawal transaction history
• Click patterns and page visit data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and ensure platform security. Essential cookies (for session management and security) cannot be blocked; however, analytical cookies can be managed from your browser settings.

3How We Use Your Information

We use collected information for the following lawful purposes:

3.1 Service Operation and Improvement

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and transactions
• Providing bonuses, promotions, and VIP benefits
• Ensuring the smooth operation of gaming and betting services
• Resolving technical issues and improving the platform

3.2 Security and Fraud Prevention

• Verifying user identity (KYC)
• Preventing account hacking and unauthorized access
• Detecting suspicious transactions and fraudulent activity
• Complying with anti-money laundering (AML) regulations

3.3 Customer Support and Communication

• Providing support via 24/7 live chat and email
• Sending important account-related notifications
• Informing you about new services, promotions, and updates (subject to consent)
• Providing information on responsible gaming

3.4 Analysis and Research

To improve platform performance and user experience, we analyse aggregated and anonymised data. No personal identity is revealed in this analysis.

4Data Sharing and Third Parties

ck444g never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate our services, we work with trusted technology partners such as payment processors, game providers, and cybersecurity firms. These partners are given access only to the information needed to deliver their specific services and are required to follow equivalent privacy standards.

4.2 Legal Obligations

We may provide necessary information in response to court orders, government directives, or valid requests from law enforcement agencies. In such cases we will comply with the relevant legal framework and will make reasonable efforts to notify the user where possible.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you by email before any such change and inform you of the new privacy policy.

5Data Protection and Security

The security of your information is our highest priority. ck444g uses modern security technology and practices to keep your information safe:

• SSL Encryption: All data transmitted on our website is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive information such as passwords and payment details is stored in encrypted form.
• Access Control: Staff are given access only to the information required for their specific role.
• Regular Security Audits: Regular security assessments are conducted by third-party experts.
• Firewall and DDoS Protection: Advanced network security measures are in place.
• Two-Step Verification: An extra layer of security is added for suspicious logins or transactions.

While we make every effort to maintain the highest level of security, no internet-based service can guarantee 100% security. It is important that you keep your own password private and avoid logging in from unfamiliar devices.

6Data Retention Period

We retain your personal information only for as long as necessary. Retention periods are determined based on the following:

• All information is retained for the duration that your account remains active.
• Even after account closure, transaction records are retained for a minimum of 5 (five) years to meet legal obligations such as AML regulations.
• KYC verification documents are retained for up to 5 years from the date of account closure.
• Customer support conversations may be retained for up to 2 years.
• Marketing communication data is deleted promptly after marketing consent is withdrawn.

Once the stated period ends, information is securely deleted or anonymised so that it can no longer be linked to any individual.

7Your Rights

As a user of the ck444g platform, you have the following rights over your personal information:

7.1 Right to Access

You may request a copy of the information we hold about you at any time. We will provide the information within 30 days of receiving your request.

7.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in your profile. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances, you may request deletion of your personal information. Please note that some information must be retained for a set period due to legal or regulatory obligations.

7.4 Right to Opt Out of Marketing Communications

You may stop marketing emails and notifications at any time. Update your notification preferences from your account settings or email us at [email protected].

7.5 Right to Data Portability

You may request your personal information in a structured, machine-readable format (such as CSV).

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We may ask for some information to verify your identity.

8Privacy of Minors

ck444g strictly does not provide services to anyone under the age of 21. Our platform is for adults (21+) only. Age is verified during the registration process and we do not knowingly collect personal information from minors.

If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be securely deleted.

9Third-Party Links and Services

Our platform has connections to payment processors (bKash, Nagad, Rocket, Upay) and game providers. These third-party services have their own privacy policies, for which we are not responsible.

During payment transactions, you interact directly with the relevant payment service. ck444g never stores your mobile banking PIN, OTP, or password, and will never ask for this information. If anyone claims to be a ck444g representative and asks for your password or OTP, that is fraud.

10Policy Changes and Updates

ck444g may update this privacy policy from time to time. Depending on the nature and significance of the changes, we will notify you in the following ways:

• An advance notice will be sent to your registered email for important changes.
• A notification banner will be displayed at the top of the website.
• The "Last Updated" date on this page will change.

Continued use of the platform after any changes means you have accepted the updated policy. If you do not agree with the changes, please contact us.

11Contact and Complaints

For any questions, concerns, or complaints about this privacy policy, please contact us:

We take all complaints seriously and generally aim to provide an initial response within 72 hours. More complex matters may take additional time to resolve.